Lighthouse Impact Consulting

Michelle Benson, Founder and Principal Consultant

Pronouns: She/Her

Board Governance, Change Management, Event Planning, Facilitation, Leadership Development, Organizational Culture, Other, Strategic Planning

Strategic Operations Consultant | Fractional COO | Project & Change Management Expert Overview: I help small to medium-sized businesses execute their strategy, streamline operations, and drive measurable results. With 20+ years of experience in financial & professional services, healthcare governance, and program leadership, I specialize in operational efficiency, project delivery, and fractional leadership roles like COO, Chief of Staff, and PMO Head. I am here to simplify complex challenges, align teams with business goals, and guide you through strategic change. My expertise combines agile methodologies, governance frameworks, and people-centered leadership to ensure your business not only thrives but grows sustainably. Services I Offer: ✔ Fractional COO Services: Aligning operations with strategy to improve workflows, resource allocation, and scalability. ✔ Chief of Staff Solutions: Providing structure, focus, and execution support to leadership teams navigating growth and transformation. ✔ Project & Change Management: PMO setup, program leadership, and delivery of complex projects to achieve your business goals. ✔ Operational Efficiency Consulting: Streamlining processes, optimizing team performance, and ensuring measurable improvements. What Makes Me Unique: * Successfully led multi-million-dollar portfolios delivering transformational results across global teams. * Improved project delivery by 2x annually through agile adoption and roadmap development. * Known for achieving 80%+ employee engagement and reversing team attrition during organizational transitions. * Board leadership experience, helping organizations scale services, improve governance, and create lasting community impact. How I Work: I partner with you to understand your unique business needs. I provide actionable strategies and hands-on execution to deliver immediate results. I ensure communication, collaboration, and alignment at every stage.