Employment Opportunity: Program Manager – Designated (Full-time, Permanent)
The Avalon Sexual Assault Centre is seeking an experienced Program Manager to lead in the development, implementation, and evaluation of a Community Network Model for Sexual Violence Trauma Therapy (CNM SVTT) across Nova Scotia. Please note that this position is designated for African Nova Scotian, Indigenous, and Racialized applicants.
Reporting to the Executive Director, the Program Manager will be responsible for overseeing all levels of the CNM to ensure the successful achievement of program goals. The Program Manager will be responsible for direct supervision of the program leadership team as well as human resources management for all program staff. As the main point of contact with the Nova Scotia Health Authority (NSHA) Program Sponsor, the Program Manager will lead in establishing a strong governance and accountability structure and will work collaboratively with the leadership team and community partners to ensure the activities of the program are aligned with the CNM’s objectives, vision, and strategy.
At Avalon, we believe that the response to sexualized violence must be community-driven and inclusive. We are deeply committed to feminist, anti-racist and anti-oppressive values, and approach our work by centering equity, diversity, and inclusion. We are a proudly unionized workplace that is dedicated to fostering a collaborative, supportive, and holistic staff environment. We are seeking a dynamic team member with a passion for delivering trauma-informed, culturally responsive, community-based support services for individuals impacted by sexualized violence.
Program Planning and Management
- Act as primary contact for the NSHA Program Sponsor to ensure program activities are aligned with the funder’s mission, objectives, and goals
- Lead in the development, negotiation, and implementation of partnership agreements with participating community-based organizations with support from Executive Director and Community Coordinator
- Lead in the development, implementation and evaluation of program policies, procedures, standards, and guidelines to ensure the sound ethical functioning of services in line with relevant legislation and regulations across all program sites
- Prepare and manage program budget, allocate resources, and complete financial reporting requirements with support from Executive Director and accounting consultant
- Complete reports and reviews on trends, service delivery and program statistics, special projects, resource requirements, counselling team needs, and ongoing priority recommendations
- Strengthen and maintain relationships with key stakeholders to increase program visibility, ensure effective referral and navigation pathways, and nurture interagency partnerships built on communication, collaboration, and mutual trust
- Consider key strategies to foster safe practices and reduce access barriers to clients while balancing with critical team needs and resources
Human Resources Management
- Provide direct supervision to the leadership team (Counselling Coordinator, Community Coordinator and Clinical Supervisor) and other program staff as required
- Oversee implementation of human resources policies and procedures in alignment with Avalon’s Collective Agreement with SEIU Local 2, including matters related to work performance and progressive discipline
- Support Executive Director in developing and implementing retention and sustainability plan and oversee issues related to professional development, vicarious trauma impacts, and burnout prevention and treatment
- Represent the Employer in meetings with SEIU Local 2 representatives, shop stewards, and bargaining unit members, alongside other members of the Avalon management team
- Help establish a positive, healthy, and safe work environment in accordance with relevant legislation and regulations
- Support Executive Director in the development and implementation of CNM risk management strategy to ensure ongoing monitoring, mitigation, and management of real or potential risks to service delivery and program sustainability
- Keep Executive Director and NSHA Program lead abreast of all program-related concerns and needs, along with leadership team, program stuff, and community partners as needed
Other duties as required
- Diploma(s) in business administration and/or community development and/or health and human services OR an undergraduate degree in health, health promotion or human services-related field OR a combination of education, training and/or experience. Postgraduate education will be considered an asset.
- Five (5) or more years of related experience managing and delivering programs or services of a similar scope and population group, including: o Management and supervision over administrative tasks for effective programming
- Developing program standards and guidelines, workflow processes, tools, etc.
- Effectively implementing quality-controlled monitoring systems for data capture
- Developing and implementing action plans that improve a program or organization’s cultural responsiveness (i.e., cultural competency for health service delivery)
- Demonstrated track record in past leadership roles, including experience managing budgets and tracking expenses, reporting to funders, liaising with human resources, and identifying and managing risks
- Strong background in stakeholder relations, including managing diverse teams and groups of to work toward effectively and cohesively toward a shared vision
Additional Competencies and Knowledge
- Excellent written and oral communication skills, including the ability to communicate in a timely and transparent matter using the appropriate channels, tools, and techniques
- Excellent organizational skills, including the ability to monitor and track priorities, develop and implement workplans, monitor progress toward goals, and track data, information and activities
- Strong collaboration, networking, and community engagement skills and/or experience
- Commitment to establishing and maintaining positive working relationships with others
- Ability to be adaptable, flexible, and creative in a changing work environment while maintaining effectiveness and efficiency
- Knowledge of the intersectional dimension of systemic inequalities, including but not limited to racism, colonialism, sexism/misogyny, homophobia, transphobia, classism/poverty, ableism, ageism, etc.
- Knowledge of the impacts of trauma work on staff, as well as best practices to mitigate vicarious trauma, compassion fatigue and burnout considered an asset
- Knowledge of trauma-informed therapeutic counselling, crisis support, and/or advocacy in the areas of gender-based violence, sexual violence, and sexual assault considered an asset
- Proficiency with regular office technology and platforms including Microsoft Office Suite
Why Work for Avalon?
Avalon recognizes and values the complexity and skill required in providing support to historical and acute traumas. As a proudly unionized and anti-oppressive workplace we are committed to fostering an organizational culture that actively promotes healthy work-life balance and invests in the support and growth of staff. This includes:
- 20 paid vacation days
- 15 paid wellness days
- Employer shared health benefits package
- Employer paid professional development
- Internal promotion and advancement opportunities
- Flexible working location
- Value and appreciation of lived experience
- Supportive and responsive team regarding vicarious trauma, compassion fatigue and burnout
- Hours: 35 hours/week (Monday to Friday, 8:30am to 4:30 pm OR 9:00am to 5:00pm, with 1-hour unpaid lunch break) with occasional evening work subject to Executive Director approval
- Location: This position requires regular reporting to the Avalon office, with occasional flexibility to work from home as requested and approved by the Executive Director. This position also requires the ability to travel within Nova Scotia, including the possibility of overnight travel.
- Compensation: $85,000 per annum, with eligibility for benefits and RRSP.
- SEIU Local 2: Avalon is a unionized workplace. As this is a management position, the successful candidate for this position will not be a bargaining unit member with SEIU Local 2.
Avalon is committed to building a diverse staff team and encourages applications from candidates from equity-seeking groups who bring important perspectives to this work. Members of equity-seeking groups face collective barriers to participating in society due to historic, social, attitudinal, and environmental marginalization based on race, ethnicity, gender, age, disability, economic status, sexual orientation, gender identity, nationality, and other systemic challenges to equal access, opportunities and resources. Avalon supports leadership and employment opportunities for women, trans, Two-Spirit, non-binary and gender non-conforming individuals.
To Apply Please send your resume and cover letter to Dr. Sarah Rodimon, Executive Director at email@example.com. Applications will be accepted until 11:59pm on Friday September 2nd, 2022. Please note that applicants cannot have been an Avalon client in the past two years.
To apply for this job email your details to firstname.lastname@example.org.