Website Open Arms Resource Center


The Shelter Support Worker reports directly to the Shelter Manager.


The Shelter Support Worker, as a member of the Shelter Team, will deliver supports and supervise the guests who reside within our Shelter Program. Open Arms provides 24/7 shelter, material supports, food supports, and housing securement support. The Program is designed to support individuals facing homelessness in a variety of ways including social, emotional, educational, navigational, and occupational support. This role has foundations in advocacy and an understanding of the intersections of oppression and their roles in the development, maintenance, and recurrence of homelessness. There will be a key element of community collaboration and case management cooperation. Supporting individuals to become securely housed is the key goal of the Shelter Support Worker, along with ensuring the operation of the Shelter Program and navigating interpersonal interactions.


The Shelter Support Worker will provide support to vulnerable adults in the following core service areas: Shelter provision, outreach, healthy relationships, personal and life skill development, concrete support and services, family connections, community connections, community support procurement, and action plan development and implementation support.

The Shelter Support Worker will be responsible for providing meals to the guests, keeping the shelter space clean, and ensure the safety and security of the guests and the property.


Case Management

Assist clients in contacting, navigating, and obtaining income security resources such as Income Assistance, Employment Insurance, Old Age Security, Disability Benefits, and/or employment.

Assist clients in contacting, navigating, and obtaining secure housing. This may include contacting landlords/housing resources, filling out applications, attending viewings, securing moving services, and/or securing (not providing) ongoing housing supports.
Assisting clients in navigating a variety of life circumstances including (not limited to): Acute crisis, legal, correctional, medical, interpersonal/family conflict, child and family care, child protection, overdue bills, food support, and domestic violence. Clients come from a variety of backgrounds and the Shelter Support Worker should be prepared to safely take on challenging client needs.
Efficiently document case management interactions.
Provide client focused support.
Program Operation

Support shelter guests in obtaining concrete material supports within the space. This includes food, clothing, personal care supplies, and/or harm reduction supplies.
The Shelter Support Worker is responsible for monitoring and intervening in crisis situations with and between clients. The candidate must safely navigate crisis situations and intervene according to Open Arms Resource Centre Society Policy.
The Shelter Support Worker is responsible for ensuring a clean and sanitized shelter environment. The candidate must complete tasks and ensure clients complete the cleaning tasks required for their stay.
The Shelter Support Worker must provide ongoing informal support for clients. This includes informal counselling, emotional support, situational resource advocacy, and/or having hard conversations (personal care, inappropriate behavior, rule breaks, client relationships etc.)
The Shelter Support Worker is responsible for ensuring that all guests follow the rules outlined to them upon arrival and intake. The Shelter Support Worker must adhere to the rules and policies of Open Arms Resource Centre Society at all times.

Maintaining a consistent work schedule, attending all scheduled shifts unless incapable.
Participating in regular, weekly supervision, informal debriefs, and client case conferences.
Reporting on a regular basis to the Shelter Manager regarding issues of need/concern. In the event of a crisis or critical incident, immediately report to the appropriate superior.
Other duties as required.

Undergraduate degree or diploma in social sciences (Community Development/Studies, Psychology, Human/Social Services, Social Work, etc.)
The best candidate will have experience in the direct delivery of homelessness services with vulnerable populations, direct experience with managing difficult situations with clients, must be able to work under stressful conditions with limited supervision.
The candidate must demonstrate a commitment to teamwork and be willing to sign the guidelines and conduct agreement.
Knowledge, understanding, and experience in working with culturally and socially diverse clients.
Willingness, flexibility to work in a variety of environments as needed.
Demonstrates passion for working with those experiencing homelessness, specifically in supporting clients who face multiple and complex barriers to becoming housed, and from a trauma informed perspective.
Application deadline: 2024-02-22

Job Types: Full-time, Part-time, Casual

Salary: $18.00-$21.00 per hour


Casual dress
Company events
Dental care
Discounted or free food
Employee assistance program
Extended health care
Paid time off

12 hour shift
Day shift
Evening shift
Monday to Friday
Night shift
Weekends as needed

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