Manager, Phoenix House

MANAGER, PHOENIX HOUSE

FULL-TIME, PERMANENT

START DATE: JUNE 1, 2023

Since 1987, Phoenix has been dedicated to supporting youth and contributing to a vibrant community. Phoenix’s ten locations in Halifax, N.S. provide a continuum of care for youth aged 11-24 and their families. Our team of caring professionals recognizes that each person who comes to us has individual needs as well as strengths. People are the leaders in their own lives; Phoenix is a leader in supporting them.

A staff group that represents the diversity of the people and communities we serve is of the utmost importance. Phoenix is committed to reducing barriers to employment and career growth that have traditionally impacted members from the following groups, African Nova Scotians, Indigenous People, and Other Racially Visible Persons, Members of the 2SLGBTQIA+ Community, and Persons with Disabilities. If you are a member of one of these equity-seeking groups, you are encouraged to self-identify in your cover letter or your resume. We would also appreciate it if you would share your pronouns in your cover letter or your resume.

JOB SUMMARY: The Phoenix House Manager will oversee Phoenix House (PH), a ten-bed, gender-inclusive residence program. Through 24/7 support, it offers safe, supportive housing for youth (16-24 years of age) learning skills for independent living. The Manager will provide supervision and support to a team of seven core staff as well as a roster of casual Relief Workers. This position is a member of the Phoenix Senior Management Team, who work closely to ensure all Phoenix programming is consistent and supports cross-agency connectivity. With support from the Director of Residential Programs, the Manager is accountable for the oversight, implementation and critical review of the Phoenix House program policy, procedures, and related budget.

Reports to: Director of Residential Programs.

Compensation: $60,000 annual salary, comprehensive group medical Insurance plan, Employee and Family assistance program, RRSP contributions, 3 weeks of vacation in the first year and 4 weeks of vacation in the second year, generous sick leave, generous paid holiday schedule, in-house trainings and professional development opportunities.

Hours of Work: 40 hours per week, Monday to Friday, 9 a.m. to 5 p.m., with some flexibility and occasional evening and weekend work.

Location: Phoenix Supportive Housing Program, 2385 Hunter Street, Halifax.

Screening Requirements: Due to the sensitive nature of our work with youth, this position is subject to a satisfactory criminal records check including vulnerable sector search and child abuse register check.

DUTIES AND RESPONSIBILITIES

PROGRAM DELIVERY
• Ensure the program is congruent with Phoenix’s vision and values.
• Work in accordance with Phoenix’s policies, procedures, and framework of practice.
• Ensure that the program’s service delivery is fully integrated with other Phoenix programs.
• Ensure this continuum is fully integrated and addresses and meets the needs of at-risk and homeless youth.
• Manage all aspects of the program including strategic planning, program development and implementation, community development, human resources, service delivery, financial management and communication.
• Develop core program outcomes and the program evaluation components to assess these core outcomes.
• Develop, gain approval for and maintain an annual income expenditure budget for the program.
• Manage building maintenance and ensure a therapeutic milieu.

TEAM LEADERSHIP
• Provide direct support and guidance to the Sr. Social Worker who provides social work and case management support to youth and staff within the housing continuum.
• Manage all activities related to personnel including program procedure, hiring, performance management, team building, professional development, file management and scheduling.
• Ensure appropriate supervision of the program’s field placement students and volunteers and supervise them as required.
• Commit to the development of the Association and participate in internal committees, projects, and activities.
• Thorough working knowledge and ability to support staff in the areas relating to adolescent mental health/mental illness. • Support the agency’s commitment to diversity, equity and inclusion through learning opportunities, critical self-reflection, and professional development.

COMMUNITY ENGAGEMENT
• Liaise with other agencies on behalf of youth and programs and participate in community committees, projects, or activities as appropriate.
• Conduct public education presentations about the Association and Phoenix’s work.
• Advocate with community agencies on behalf of the program and its youth.

KNOWLEDGE, SKILLS, ABILITIES AND OTHER REQUIREMENTS
• Demonstrated high level of understanding of youth development and the issues of homelessness.
• Demonstrated successful management practices including strategic planning, program development and implementation, human resources, service delivery, financial management, communication, and evaluation.
• Demonstrated leadership, supervision skills and ability to develop an effective team.
• Demonstrated capacity to effectively integrate programs.
• Demonstrate knowledge of best practices within supportive housing programs for at-risk and homeless youth.
• Demonstrated exceptional level of interpersonal, communication, youth service and organizational skills.
• Demonstrated skill using anti-oppressive practice (harm reduction, narrative practice, a client-directed approach, and a social justice perspective).
• Proficiency in Microsoft Office Suite and using the Internet.
• Extensive knowledge of community resources, government funding and the social service delivery system is an asset.
• Physical ability to lift light loads, walk up and down stairs, and maintain a fairly active pace.

EDUCATION AND EXPERIENCE

• Master or Bachelor of Social Work is required.
• Registration or Candidacy for Registration, certification, or membership of a related professional body (if applicable).
• Strong experience with supervisory responsibilities.
• Experience working in a youth residential setting.
• Non-violent crisis intervention, suicide intervention, standard first aid and Phoenix medication dispensing training or a commitment to secure those requirements within six months of being hired.
• Experience supervising field placement students and managing volunteers is an asset.
• Experience working for a non-profit organization is an asset.
• Clear Criminal Record Check and Child Abuse Registry Check mandatory.
As Phoenix continues to provide in-person programs and services during the COVID-19 pandemic, we have an obligation to maintain a safe environment for our staff, volunteers, student placements, and the youth and families, and community members we work with. Phoenix firmly believes a vaccinated population is a vital part of keeping us, our youth, families, and communities protected from COVID-19 and developing, fast-moving variants. Please be aware that Phoenix Youth Programs require all employees, volunteers, and student placements working at any of Phoenix locations to be fully vaccinated against COVID-19, (subject to specific exemptions regarding health or human rights issues).

TO APPLY: *Note that interviews may take place during the posting period.
Please forward a resume and a cover letter (in Word or as a PDF document) with pertinent information about your qualifications by Wednesday, May 10th, 2023, at 11:59 pm to:
careers@phoenixyouth.ca with the subject line “Manager, Phoenix House.”